FixIT Assisted Support Agent

SupportSoft – Shareware – Windows

Streamline Your Support Experience with FixIT

Pete Milner

03/27/2025

FixIT Assisted Support Agent offers an intuitive platform that simplifies troubleshooting and enhances customer support efficiency, although it may take time for users to fully adapt to its features.

The FixIT Assisted Support Agent is a user-friendly software developed by SupportSoft aimed at offering remote assistance for users encountering technical problems with their computers.

With this application, users can connect with a remote support agent who will troubleshoot the issue by taking control of the computer. The agent can view and diagnose problems within the computer system, communicate with the user via chat or audio, and provide step-by-step guidance on how to resolve the issue.

The FixIT Assisted Support Agent is equipped with advanced features such as screen sharing, file transfer, and session recording to enhance the quality of service and experience for both technical support agents and customers.

Moreover, this software is compatible with different platforms, including Windows and Mac OS X. It is also easy to install and set up, making it an ideal software for both personal and business use.

If you are ever in need of technical support for your computer, the FixIT Assisted Support Agent by SupportSoft is an efficient tool that allows you to get assistance remotely in no time.

Overview

FixIT Assisted Support Agent is a Shareware software in the category Miscellaneous developed by SupportSoft.

The latest version of FixIT Assisted Support Agent is currently unknown. It was initially added to our database on 09/20/2017.

FixIT Assisted Support Agent runs on the following operating systems: Windows.

FixIT Assisted Support Agent has not been rated by our users yet.

Pros

User-friendly interface that simplifies troubleshooting for end-users and technicians.
Provides real-time assistance, which can significantly reduce downtime for users.
Supports remote access, allowing technicians to quickly resolve issues without needing to be on-site.
Includes comprehensive diagnostic tools that help identify and resolve technical problems efficiently.
Integrates well with existing IT systems and workflows, enhancing overall productivity.
Offers analytics and reporting features that provide insights into common issues and user behavior.

Cons

Can be costly for small organizations or those with limited budgets, especially in terms of licensing fees.
May require some training for staff to fully utilize the advanced features effectively.
Reliance on internet connectivity for optimal performance can be an issue in regions with unstable connections.
Some users report that the initial setup process can be complex and time-consuming.
Limited customization options in terms of interface design and user preferences may not meet everyone's needs.

FAQ

What is FixIT Assisted Support Agent?

FixIT Assisted Support Agent is a software developed by SupportSoft that provides remote assistance and support to users for troubleshooting technical issues with their devices.

How does FixIT Assisted Support Agent work?

FixIT Assisted Support Agent works by establishing a secure connection between the user's device and a support technician. The technician can remotely access and control the user's device to diagnose and resolve technical issues.

What types of technical issues can FixIT Assisted Support Agent help with?

FixIT Assisted Support Agent can assist with various technical issues, including software installation, configuration problems, device performance optimization, virus/malware removal, network troubleshooting, and more.

Is FixIT Assisted Support Agent safe to use?

Yes, FixIT Assisted Support Agent ensures security and privacy during remote sessions. The software uses encryption for data transmission and requires user consent before allowing remote access to their device.

Can FixIT Assisted Support Agent be used on multiple devices?

Yes, FixIT Assisted Support Agent can be installed and used on multiple devices to provide support across different platforms, such as desktop computers, laptops, tablets, and smartphones.

Do I need to have technical knowledge to use FixIT Assisted Support Agent?

No, technical knowledge is not required. The support technician using FixIT Assisted Support Agent will guide you through the process and handle the necessary troubleshooting steps.

How do I get assistance using FixIT Assisted Support Agent?

To get assistance, you need to contact the support team associated with FixIT Assisted Support Agent. They will guide you through the necessary steps to establish a remote session and provide the required support.

Can I end the remote session initiated by FixIT Assisted Support Agent?

Yes, as the user, you have control over the remote session. You can terminate the session at any time if needed.

Is there a cost associated with using FixIT Assisted Support Agent?

The cost of using FixIT Assisted Support Agent may vary depending on the support service provider. Some providers may offer assistance for free, while others may charge a fee for their services. It is best to consult with the support team or service provider for specific pricing details.

Can FixIT Assisted Support Agent resolve all technical issues?

While FixIT Assisted Support Agent can address a wide range of technical issues, there may be cases where hands-on repairs or hardware replacements are required. The support technician can guide you on the next steps if such situations arise.

Pete Milner

I'm Pete, a software reviewer at UpdateStar with a passion for the ever-evolving world of technology. My background in engineering gives me a unique insight into the intricacies of software, allowing me to provide in-depth, knowledgeable reviews and analyses. Whether it's the newest software releases, tech innovations, or the latest trends, I'm here to break it all down for you. I work from UpdateStar’s Berlin main office.

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